FAQ's
Where is your venue located?
Our venue is located at The Fern, The Pavilion, Fernhurst, GU27 3HY, easily accessible by road transport, there is a limited bus service that stops nearby at Crossways. Free parking is available on-site for 100+ vehicles.
What types of events do you accommodate?
We host a variety of events, including private parties, weddings, corporate meetings, conferences, birthday parties, dinners, life celebrations, barbeques, picnics and more.
​What are your venue’s event opening hours?
We are open for events as required, our licence allows for drinks service until 11pm, for extended service we can apply for a TEN’s licence.
When can I visit to have a look around?
For venue tours, please contact us to arrange an appointment, or pop in during our regular opening hours Tuesday-Sunday.
What is your event space availability?
Please check our events calendar for availability: https://teamup.com/ksqhqg1zddktrmfv8o
How do I book an event at your venue?
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What is your deposit and payment policy?
A non-refundable deposit of 25% is required to secure your date. The remaining balance is due 7 days before the event. Drinks can be pay-as-you-go or on a group tab and paid at the end of your event.
What is your cancellation policy?
Cancellations made 14 days before the event will receive a partial refund, minus the deposit. Cancellations after this period may be subject to additional charges due to stock already purchased.
What is the maximum capacity of your venue?
Our venue can accommodate up to 80 guests for seated events and 120+ guests for standing receptions. Using our outside spaces we can accommodate 2,000+
What is the minimum group size for your venue?
There is no minimum group size, our smaller event room, The East Lounge, is a generous space for 4 through to a comfortable theatre seating space for 35. Our bar tables can be reserved for 1-25 guests.
Do you provide tables, chairs, and linens?
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Yes, we provide standard tables, chairs, and linens.
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Is your venue accessible for guests with disabilities?
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Yes, we have wheelchair-accessible entrances, restrooms, and sizeable parking areas. Please inform us of any specific accessibility needs.
Do you offer in-house catering?
Yes, we offer a range of catering packages, from buffets to plated meals, afternoon tea to fine dining, simple sandwich lunches to family service. All types of special dietary requirements can be accommodated.
Can we bring our own caterer?
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Sorry no. But you can bring your own ready to eat food.
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Can we bring our own food?
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Yes, you can bring your own ready to eat food.
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Can we bring our own drinks?
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Sorry, no. Our license does not allow the consumption of your own drinks.
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Do you have a bar service?
Yes, we offer a fully licensed bar with various drink packages.
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Can we bring in our own DJ or live band?
Yes, you are welcome to hire your own entertainment. We can also recommended a local DJ.
Are there any noise restrictions?​
We comply with local noise regulations. Live music and DJs must end by 11pm or a TENs application can extend to 12midnight subject to acceptance.
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Can we decorate the venue?​​
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Yes, you can decorate the venue, but restrictions apply: no open flames, no nails/tape/blutack on walls.​​
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Is there accommodation on-site or nearby?
Sorry, we do not have on-site accommodation.
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Do you provide transportation services?
We can recommend local taxis.
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Do you have a wedding coordinator or event planner?
Yes, we offer event coordination services to assist with planning and logistics.
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Do you allow fireworks, sparklers, or confetti?
Fireworks and sparklers are permitted in designated areas outside with prior approval. Biodegradable confetti is allowed outdoors.
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What happens if it rains for an outdoor event?
We have an indoor backup option available. Tents and marquees can also be arranged.​
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Is there security at the venue?
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24hr Security cameras are in operation around the internal and external areas of the venue.​​
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How early can we access the venue for setup?​
Setup time depends on your booking package. Generally, access is allowed 1 hour before the event.
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What does an event cost?
We have flexible pricing to suit almost every budget spend, with room hire starting at £25/hr with a minimum of four hours per booking, and popular finger buffet menus starting from £16/guest, fork buffets from £22/guest, all through to bespoke dining tailored to your personal spend.
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123-456-7890